The NICEIC is the UK’s leading voluntary regulatory body for the electrical contracting industry. It has been assessing the electrical competence of electricians for nearly sixty years and currently maintains a roll of over 26,000 registered contractors. It has developed a reputation amongst consumers, specifiers of work and industry for promoting safety, integrity and technical excellence. NICEIC contractors undergo a rigorous assessment process, covering a representative sample of their work, their premises, documentation, equipment, and the competence of their key supervisory staff. They are then re-assessed on a regular basis to ensure continued compliance.
Platinum Promise is NICEIC's commitment to you to make sure that installation work is safe and meets the required regulations. The Platinum Promise will protect you should installation work undertaken by a NICEIC registered contractor not meet the required building regulations or installation standards.
As part of the Platinum Promise NICEIC will support you through their resolution process, helping to make sure installation work is right. Platinum Promise can take necessary steps to put work right in the event that a registered installer is no longer able to.
The Platinum Promise can be used if:
The contractor was registered with NICEIC for the type of work undertaken at the time the installation was complete
The work has been fully completed within the last six years.
If your complaint falls outside of the above, NICEIC may be able to signpost you to other organisations that may be able to support you.